Center field - improving the bottom line through optimised field service ops

• Our customers have access to a 360 degree view of each and every service appointment - every time.
• Our simplified dashboard allows each user to operate from a single customer record.
• Teams are able to collaborate and share information quickly and efficiently.
• Full IoT connectivity with customer records. (Coming Soon)
• Easy and secure knowledge-base access. (Coming Soon)

The right service - right on time

Why service appointment scheduling is smarter with DragonFlySM:

• First time resolution rates are optimised through our system.
• Users are able to harness the power of universal product codes to populate their inventory.
• Users are able to assign jobs based on business rules.
• Users have 100% visibility into all operations through our system.
• Users have access to geo-location methodology in order to track, monitor and divide projects. (Coming Soon)
• Users have access to one click optimisation of resource scheduling. (Coming Soon)

Up close and personal

At DragonFlySM, we understand that no two companies - or projects - are the same - which is why we offer comprehensive personalisation including:

• Allowing users to create rules through their own business logic.
• Giving users access to a shared knowledge base to allow for more intelligent collaboration.
• Allowing users to integrate data from multiple systems.
• Tracking of key efficiencies as well as productivity metrics for a more comprehensive view.
• Giving users access to key insights and analytics to allow them to make significant improvements in real time.
• Our aim will always be to empower users to improve efficiencies, optimise their offerings and nail their bottom line through intelligent and collaborative technology.
• The customer is at the heart of everything we do - why choose DragonFlySM? It’s all about you!