Our services are the product of a number of roles which work together for outstanding results. The following is a guide to the different roles and the part they play:
The Service Provider is responsible for empowering the vendor to manage and coordinate inventory, technicians and management of ticket workflow. This complex role requires a varied skill set which includes:
A pivotal role, the Service Coordinator facilitates the management of a service flow by an individual. The Service Coordinator acts as a liaison with the customer in order to move service tickets through the workflow. Key skills include:
The glue that holds the workflow together, the technician provides efficient services to multiple service providers. In addition to technical skills, the technician requires:
This high value role is a central hub which allows for connectivity to a service provider and facilitates purchasing services. When the customer links to multiple service providers, their services are automatically integrated into a customer service catalog. The key elements of the customer role include: