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WHAT is DragonFlySM

DragonFlySM is the super-easy online platform that allows small field service businesses to quickly and efficiently manage all of their open, pending, and completed tasks while keeping technicians, customers, and service coordinators fully in the loop every step of the way

If you’ve had your fill of piles of paperwork, spreadsheets, scheduling headaches, calendars, post-it notes, and a mountainous backlog of billing work - then why not let DragonFlySM take the strain, so you can focus on what you do best - giving your customers the service they love you for!

WHO is DragonFlySM for

DragonFlySM has been designed with B2B service companies in mind.
From local IT providers to fire protection companies, DragonFlySM has your back!

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Services

IT Technicians

Electrician on Wire

Services

Electrician

Plumber

Services

Plumbing

HVAC Engineer

Services

HVAC Engineers

Cleaner

Services

Professional Cleaners

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Services

Telecommunications Engineers

Floor Installer

Services

Flooring Installers

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Services

Many More

WHAT Can DragonFlySM do for ME?

If you want a ticket system that works for small-to-medium field service businesses, then DragonFlySM could be just the solution you need. With DragonFlySM, you can streamline your business operations, keeping all the crucial information together, as well as automating many of those repetitive tasks that consume your valuable time. All of this means you can deliver better customer service and grow your business - without growing your stress levels!

Workflow 9 Steps

FEATURES

DragonFlySM has all the tools you need to streamline your operations, boost your customer
service, and grow your business!

Online Service Ticket System

Online Service Ticket System

Keep track of all your open, pending, and completed tasks with the straightforward and easy-to-use ticket system that is the central feature of DragonFlySM. Wave goodbye to job records on post-it notes, scraps of paper, spreadsheets, and emails. Keep all the crucial information - and communication - together. Keep everyone - customer, technician, and service coordinator - informed with job progress via automatic email updates

Collaboration

Collaboration

DragonFlySM is the world’s first online collaboration tool designed with the modern service economy in mind. It allows service coordinators to see the availability of technicians whether those individuals are direct employees or subcontractors. It allows customers to collaborate with multiple vendors and technicians, using a single account login… and so on. The unique power of DragonFlySM is in allowing multiple parties to effectively work together without the constraints of having to use multiple online platforms to communicate. Join the Dragonfly revolution today!

Quotes and Billing

Quotes and Billing

DragonFlySM lets you easily create and update quotes right inside the job ticket. Your customer can then accept or query the quotation, and then sign off on the work once it is complete. Now for the best part - DragonFlySM totally automates the billing process - ensuring that the invoice is raised and the payment is made - lifting that burden right off you, so you can concentrate on what you do best!

Scheduling

Scheduling

How many hours do you waste every week scheduling technicians to tasks? Ever wished you could just see at a glance which technicians are free to carry out an assignment at a specific time and date? Great news - with DragonFlySM - you can! This saves hours of time, allowing you to book a service call right over the phone with the customer instead of making multiple phone calls or messages back-and-forth to find a mutually convenient time for a task to be scheduled.

Inventory Management

Inventory Management

Yes, DragonFlySM can take care of this too! One of the biggest time-consuming activities for small service businesses is keeping track of spare parts and consumables. Your inventory also has a direct impact on the service calls you are scheduling each day. Keep on top of your inventory right inside of DragonFlySM, adding items to tickets, and billing for them as required. And if you don’t have the needed part - you’ll be alerted as you create the ticket - giving you the chance to reschedule the call or order more stock right then and there so you can carry out the task at the appointed time.

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